Remote Support
Less stress, less cost, higher chance of success!
At OCEANIX, we succeed to monitor and maintain your bridge equipment remotely by using Augmented Reality Support Solutions.
Without setting foot on board!
Remote tech support has been around for decades ,but even in the digital age it is vastly under utilized and used mostly by the world’s largest tech companies. There will always be a need for on-site tech support, but the number of issues that can be solved remotely is greatly underestimated. Remote support is getting more sophisticated and should be taken advantage of, as it saves both time and money for fleet owners and fleet managers and has also been proven to be customer friendly as well.
Remote Identification
OCEANIX may remotely link to OCEANIX control systems placed onboard customer installations, enabling analysis, observation, and cooperation with onboard staff to troubleshoot and analyze issues during fault finding or maintenance.
Remote Configuration
OCEANIX may remotely connect to the OCEANIX control systems onboard customer installations, allowing for system updates and alterations in collaboration with onboard staff, as well as troubleshooting, assessing, and quickly resolving difficulties during fault finding or maintenance.
Remote Virtual Support
OCEANIX REMOTE VIRTUAL SUPPORT is a service that optimizes the collaborative experience in the most challenging locations for the most security – conscious enterprises. With a few kbps, our specialist and service engineers see live video and images, talk to the crew and vice versa, view IoT sensor data, and draw on screen to collaborate fully, as it comes with strict IT, compliance, and privacy policy enforcement options. It can be deployed safely on the ship, where necessary, managed by the companies’ IT department and guidelines.
Our remote specialists and service engineers can remotely control the field camera, quickly invite guests, and enable, if necessary, live translations to bridge language barriers using AI Natural Language Processing to communicate. Then everything may be solved onboard quickly and cost efficiently.
BENEFITS OF REMOTE SUPPORT & SERVICE
- With access to OCEANIX’s global network of certified experts, we enable onboard personnel to effectively address faultfinding or maintenance operations, leading to minimized operational downtime.
- Our aim is to optimize operational expenses and reduce the frequency of service visits, ensuring cost efficiency.
- Improve pre-service visit preparation and minimize the duration of engineers’ presence.
- Reduce CO2 production (immediate use in sustainability report)
- We deliver superior service quality that leads to enhanced customer satisfaction.
- Our priority is to provide faultfinding and maintenance operations with a focus on enhanced quality and safety.
